Cancellation, Refund & Rework Policy

• For standard services (cleaning, laundry and ironing, repairs, AC service, pest control and similar), you can cancel or reschedule for free up to 4 hours before the scheduled time.
• If you cancel later than that, or our team arrives and cannot start the job because there is no access or nobody is available, a visit charge may apply. It is the visit or inspection fee shown on the service page.
• If we need to cancel or reschedule, we will tell you as soon as we can and offer a new time or a full refund of anything you have paid.

To cancel, message or call us with your name, number and booking details.

For interiors, kitchens and wardrobes, glass and aluminium work, windows, smart-home and CCTV installations and annual maintenance plans, what we can refund depends on how far the project has progressed. The advance and the stages are stated in your written quote.

Made-to-order items (for example glass cut to size, fabricated aluminium frames, modular kitchens and custom furniture) cannot be cancelled for a refund once they are in production, because they cannot be sold to anyone else.

• Please check your items when they are delivered and tell us about any loss or damage within 24 hours of delivery.
• If we lose or damage an item, we will compensate you based on the item’s age and condition and the service charge for it, up to 10 times the amount you paid for that item, with a reasonable proof of value. We handle each case fairly and in writing.
• We are not responsible for colour bleeding, shrinkage or fading in fabrics that are already weak or fragile, or for items with missing or incorrect care labels, where we have told you about the risk.

Tell us within the time below and we will return to fix the problem at no extra charge, or, where that is not possible, refund the relevant part of the price.

• Cleaning, laundry and ironing: within 48 hours of the service.
• Pest control: if the problem returns within 30 days, we will treat again at no charge.
• Repairs: workmanship is covered for 30 days, unless your quote or invoice says otherwise.
• Installations (for example CCTV, smart home, windows, glass and cabins): workmanship is covered for 90 days, unless your quote or invoice says otherwise.
• Spare parts and products carry the manufacturer’s warranty, and we will help you make a claim.

• When a refund is approved, we send it to you within 7 working days, to the UPI ID or bank account you paid from, or to a bank account you give us if you paid in cash.
• Where a refund is partial, we explain how we calculated it.
• Your bank may take a few extra days to show the money.

• The service was completed as agreed and you simply changed your mind afterwards.
• The problem was caused by misuse, accidents or changes made by others after our work.
• The issue comes from a defect in the property or products we did not install, or a hidden condition we could not reasonably see.
• You did not give us access to correct the problem within a reasonable time.

Message us on WhatsApp or email [email protected] with your name, number, what happened and, if you can, photos. We acknowledge your message within one working day and aim to resolve it within 7 days. If you are not satisfied with our response, write to us with “Escalation” in the subject line and a senior member of our team will review it. You also keep your rights under Indian consumer law, including the right to approach the National Consumer Helpline.

Or call us on +91 63029 20264.